Shipping policy
At Emmafy, we work hard to get your order to you as quickly and smoothly as possible. Please take a moment to review our shipping details below.
ORDER PROCESSING
All orders are processed and shipped within 1–2 business days. New launches and major sale events may add a little extra time. Orders are dispatched in the order they are received, directly from one of our many domestic & international warehouses so we can get your order to you as fast as possible.
Business days do not include weekends or national holidays. Orders ship Monday through Friday.
ESTIMATED DELIVERY TIMES
Delivery times are estimated from the date your order ships and vary by destination:
United States — 6–12 business days
United Kingdom — 7–12 business days
Canada — 7–12 business days
Australia — 7–12 business days
Germany & Rest of Europe — 7–15 business days
Rest of the World — 7–15 business days
These are estimated time frames and do not include weekends or holidays. As we are not the postal service, we cannot take responsibility for delays that occur once your order is in the carrier’s hands.
SHIPPING COSTS
Shipping is paid for by the customer. We use a simple flat rate so there are no surprises at checkout:
United States — $9.95 flat rate
United Kingdom — $9.37 flat rate
Canada — $7.10 flat rate
Australia — $6.99 flat rate
Rest of the World — calculated at checkout
Your exact shipping cost is always calculated and displayed at checkout before you complete your payment. Promotional free shipping offers may apply from time to time and will be reflected automatically at checkout.
Shipping costs are non-refundable.
ORDER TRACKING
As soon as your order ships, we’ll email you a tracking number so you can follow your package every step of the way. Please allow up to 48 hours after shipment for tracking to become active. If you haven’t received tracking details within 3 business days, check your spam folder or reach out to us.
SHIPPING ADDRESS
Please double-check your shipping address at checkout. Emmafy is not responsible for orders delayed, returned, or lost due to an incorrect or incomplete address. If you spot a mistake, contact us right away — we can only update your address before your order has shipped.
MULTIPLE PACKAGES
If you have a multi-item order, your items may ship from different warehouses depending on which one has them available the fastest. In some cases, we may ship your items separately, in different packages and at different times, so nothing holds up the rest of your order. You may therefore receive multiple tracking numbers for a single order.
LOST OR DELAYED PACKAGES
Emmafy is not responsible for packages lost due to incomplete or unverifiable addresses. However, all of our orders are sent with insured shipping and handling. If an order gets stuck in customs, sent back, or lost during delivery, we’re sorry for the inconvenience — while the postal service is out of our control, because your package is insured we will do our best to send a replacement with faster shipping and full tracking where possible. Please see our Refund & Return Policy for when this may apply.
CUSTOMS AND TAXES
Prices displayed on our site are tax-free in USD, which means you may be liable for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, as determined by your local customs office. Payment of these charges is your responsibility and will not be covered by us. We are not responsible for delays caused by your country’s customs department. For further details, please contact your local customs office.
NEED HELP?
Our team is always happy to help. Reach us anytime at support@emmafy.com and we’ll take care of you.