Refund policy
At Emmafy, we want you to love your purchase! If for any reason you’re not completely satisfied, here’s how our return and exchange process works.
If you encounter any issues with your order, our friendly customer support team is here to help! Simply reach out to us at support@emmafy.com, and we’ll provide an immediate solution.
RETURN FOR REFUND
Items are eligible for a refund within 30 days from the delivery date. Refunds will be issued back to your original payment method within 2–10 business days once the return is received and inspected.
If you simply changed your mind, return shipping costs are the responsibility of the customer. We do not provide prepaid return labels, and original shipping fees are non-refundable.
In some cases, we may offer you the option to keep your item and receive a partial refund instead of shipping it back. Just ask our support team and we’ll see what we can do for you.
RETURN FOR EXCHANGE OR REPLACEMENT
Items are eligible for exchange or replacement within 90 days from the delivery date. Exchanges are subject to item availability.
• Faulty or defective item: we’ll replace it free of charge — at no return shipping cost to you.
• Exchange by choice: absolutely possible within the same 90 days — shipping fees may apply and would be the responsibility of the customer.
DAMAGED, DEFECTIVE, MISSING OR INCORRECT ITEMS
We offer a 100% money-back guarantee for any items that are damaged or defective during shipping or upon receipt — your satisfaction is our priority!
If your order arrives damaged or defective, if an item is missing or incorrect, or if your package is lost in transit, simply email us at support@emmafy.com with your order number and a photo of the issue. No return is required in these cases — we’ll arrange a free replacement or a full refund at no cost to you.
RETURN ADDRESS
Returns are processed through our US-based fulfilment center, and return shipping costs are the responsibility of the customer (international postage may apply for orders outside the US). Email support@emmafy.com to start your return and we’ll provide the exact return address once it’s approved.
Please wait for your return to be approved before shipping anything back.
IMPORTANT RETURN REQUIREMENTS (REFUNDS OR EXCHANGE)
To ensure your return is processed smoothly, please follow these guidelines:
• Items must be unused, unwashed, and undamaged, with tags attached (if applicable)
• The EMMAFY card must be included inside the package
• Place items back into their original ziplock packaging
• Email us photos of the items you’re returning before shipping
• Return shipping costs are the responsibility of the customer
• Original shipping fees and return shipping fees are non-refundable
AFTER YOU SHIP YOUR RETURN
Once your return is on its way, please email us with the following details:
• Return tracking number
• Carrier
• Items you returned
Providing these details ensures we can process your refund quickly. Without this information, we will not be able to complete your refund.
NEED HELP?
Our team is always happy to help. Reach us anytime at support@emmafy.com and we’ll take care of you.